Effective date: 11 June 2026 · Candeo Performance Ltd
These Terms and Conditions govern the provision of services by Candeo Performance Ltd ("we", "us", "our") to clients ("you", "your"). By engaging our services, you agree to these terms in full.
For any queries, contact us at hello@candeoperformance.com.
Candeo Performance Ltd provides the following professional services:
The specific scope of services delivered will be agreed in writing prior to commencement of any engagement.
Services are delivered across the following engagement packages:
Session frequency, format (in-person or remote), and duration will be agreed at the outset of each engagement. Package terms are non-transferable and apply to the named client only.
Fees are payable by bank transfer within 7 days of invoice. Invoices will be issued in accordance with the payment schedule agreed at the start of your engagement.
Late payment may result in suspension of services until outstanding fees are settled. We reserve the right to charge interest on overdue invoices at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
All fees are quoted in GBP and are exclusive of VAT where applicable.
We require a minimum of 24 hours' notice to cancel or reschedule a session. Sessions cancelled with less than 24 hours' notice will be charged in full.
Where we cancel a session, we will offer a replacement session at no additional charge.
If you wish to withdraw from a package after commencement, fees for sessions already delivered are non-refundable. We will discuss remaining sessions on a case-by-case basis.
We treat all information you share during coaching sessions as strictly confidential. We will not disclose your personal or professional information to any third party without your explicit consent, except where required by law.
Session notes, briefs, and performance observations are stored securely and used solely to support your coaching programme. See our Privacy Policy for full details.
Coaching and consulting services are provided for professional development and performance purposes. We make no guarantee of specific outcomes.
Our total liability to you in connection with these Terms, whether arising in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.
We shall not be liable for any indirect, consequential, or special loss, including loss of profits, loss of business, or loss of opportunity, arising from the provision of services.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
All materials, frameworks, tools, and methodologies we provide during the course of your engagement remain the intellectual property of Candeo Performance Ltd. You may use them for personal professional development but may not reproduce, distribute, or commercialise them without our written consent.
In the event of a dispute, we encourage you to contact us in the first instance at hello@candeoperformance.com so that we may seek to resolve the matter informally.
If the dispute cannot be resolved informally, it shall be referred to litigation in the courts of England and Wales.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute or claim arising under or in connection with these Terms.
Candeo Performance Ltd · hello@candeoperformance.com
We may update these Terms and Conditions from time to time. The effective date at the top of this page will reflect the most recent revision. We will notify active clients of any material changes.